For Chrissake
Dec. 6th, 2006 06:10 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
thisearthlyrideThere should be a law against allowing stupid people to work directly with customers.
On my way home, I stopped at the mega sugar shack that is Dunkin' Donuts/Baskin Robbins. I decided to try the eggnog flavored ice cream, and a girl came to help. There was a bit of confusion as to which of the three barrels of eggnog ice cream I wanted my sample from, but no biggie. Everyone has a brainfart once in a while, no? I taste the deliciousness and decide that I must take some home, so I ask for a quart to go. And thus begins the insanity.
She looks at the cones stacked neatly on top of the counter and points, "You want one of these"? I say no and point at the quart container on the shelf behind her. She says "Oh!" and proceeds to grab a pint container. I again politely redirect her to the quart container. After a long pause, it somehow finally computes and she begins scooping ice cream into the container.
Thinking that everything is under control, I go browse the bagels. And in the middle of my daydream about a toasted onion bagel with cream cheese (drool), I hear "Ummm.. sir?" I walk to the other end of the counter and she holds up the container, pointing inside. I'm totally perplexed and stand there silently until she says "Uh, you already have, um, three scoops in here...?"
Huh?
I say "Yes, but I want a quart," which gets the response of "Yeah, but there's like 3 scoops in here." So I take a deep breath and patiently say "Yes, I see the three scoops. But I ordered a quart, which means I am paying by the container, not the number of scoops." I point to the board that plainly lists the price for a quart of ice cream. This doesn't make a bit of difference, so she calls the manager over.
The manager, wonderful woman she is, proceeds to fill up the container herself while explaining how to do it (thus avoiding any more argument over total number of scoops). Manager woman also helps me get 1/2 dozen bagels, a process which is executed quickly and flawlessly. She asks if I would like cream cheese, as well, and I happily say yes. So she turns to the girl who had been previously helping me and asks her to grab an 8 oz. container of plain cream cheese to go.
The girl turns around, grabs a sheet of wax paper and looks at the bagels with complete wonder and puzzlement. "Uh, where is it?"
In the end, the manager grabbed the cream cheese herself.
Now I'd like to say that I am not a bitchy, demanding customer. I've worked food service, I've seen how people treat servers (like crap), and I always go out of my way to use my manners and leave a decent tip. But, really... How the hell do you think "I want one of those containers to go" means "I'd like a cone"? What makes you think that a to go container of cream cheese is going to be sitting on the shelf with the bagels or that you would need wax paper to pick it up?
Perhaps I should thank Bush for his "No Child Left Behind" act?
On my way home, I stopped at the mega sugar shack that is Dunkin' Donuts/Baskin Robbins. I decided to try the eggnog flavored ice cream, and a girl came to help. There was a bit of confusion as to which of the three barrels of eggnog ice cream I wanted my sample from, but no biggie. Everyone has a brainfart once in a while, no? I taste the deliciousness and decide that I must take some home, so I ask for a quart to go. And thus begins the insanity.
She looks at the cones stacked neatly on top of the counter and points, "You want one of these"? I say no and point at the quart container on the shelf behind her. She says "Oh!" and proceeds to grab a pint container. I again politely redirect her to the quart container. After a long pause, it somehow finally computes and she begins scooping ice cream into the container.
Thinking that everything is under control, I go browse the bagels. And in the middle of my daydream about a toasted onion bagel with cream cheese (drool), I hear "Ummm.. sir?" I walk to the other end of the counter and she holds up the container, pointing inside. I'm totally perplexed and stand there silently until she says "Uh, you already have, um, three scoops in here...?"
Huh?
I say "Yes, but I want a quart," which gets the response of "Yeah, but there's like 3 scoops in here." So I take a deep breath and patiently say "Yes, I see the three scoops. But I ordered a quart, which means I am paying by the container, not the number of scoops." I point to the board that plainly lists the price for a quart of ice cream. This doesn't make a bit of difference, so she calls the manager over.
The manager, wonderful woman she is, proceeds to fill up the container herself while explaining how to do it (thus avoiding any more argument over total number of scoops). Manager woman also helps me get 1/2 dozen bagels, a process which is executed quickly and flawlessly. She asks if I would like cream cheese, as well, and I happily say yes. So she turns to the girl who had been previously helping me and asks her to grab an 8 oz. container of plain cream cheese to go.
The girl turns around, grabs a sheet of wax paper and looks at the bagels with complete wonder and puzzlement. "Uh, where is it?"
In the end, the manager grabbed the cream cheese herself.
Now I'd like to say that I am not a bitchy, demanding customer. I've worked food service, I've seen how people treat servers (like crap), and I always go out of my way to use my manners and leave a decent tip. But, really... How the hell do you think "I want one of those containers to go" means "I'd like a cone"? What makes you think that a to go container of cream cheese is going to be sitting on the shelf with the bagels or that you would need wax paper to pick it up?
Perhaps I should thank Bush for his "No Child Left Behind" act?
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
no subject
Date: 2006-12-07 01:18 am (UTC)who the hell would think that cream cheese would be a bagel?
seriously... >.<
Oh well, it makes life more interesting!
no subject
Date: 2006-12-07 02:50 pm (UTC)no subject
Date: 2006-12-07 04:57 pm (UTC)ehhh. even if someone just started at a job, it doesn't explain the three scoops or looking for cream cheese on a shelf. I mean, if you've ever eaten cream cheese you know it needs to be refrigerated, right?
no subject
Date: 2006-12-07 06:51 pm (UTC)(wrong LJ for a second there)
no subject
Date: 2006-12-07 11:04 pm (UTC)OMFG
Date: 2006-12-09 05:50 am (UTC)And working retail and food service and restaurants does heighten your patience for these types of people immensely when you're on the other side of the counter. I remember having a bad day and thinking to myself, "dumbass," when I totally spaced on something, but seriously. In the end, tho, you gotta laugh it off and feel bad for the girl.
Re: OMFG
Date: 2006-12-09 05:53 am (UTC)